Withdrawal and Returns

No right of withdrawal for personalised goods

We produce every product individually according to the design you create. For goods made to the consumer's specifications or clearly personalised, the right of withdrawal does not apply, under Article 16(c) of Directive 2011/83/EU on consumer rights, as implemented in your country of residence.

Since all products ordered through the online designer are printed individually for you, withdrawal after completing the order is excluded. In addition, for sealed goods which are not suitable for return for health protection or hygiene reasons, the right of withdrawal also ceases to apply once the seal is broken after delivery (Article 16(e) of the same Directive).

We therefore ask you to check your design carefully before submitting it. For orders over 100 units we send you, before the full run is produced, a real photo of a printed wrapper for approval.

Your rights in case of a defect are unaffected

The exclusion of the right of withdrawal only concerns withdrawal without giving a reason (for example, a change of mind). Your statutory warranties remain fully in force. If your order

we will put it right. Write to us within a reasonable time at , quoting your order number and, where possible, with photos of the problem. We redeliver free of charge or refund the purchase price. In those cases we cover the return costs. You have the statutory conformity rights for consumer sales under Directive (EU) 2019/771 as implemented in your country of residence.

Refunds

Justified refunds are made through the same payment method you used for your purchase (normally via Stripe, to your card). The credit is issued after review, usually within a few working days.

Goodwill

Even without a statutory right of withdrawal: if something isn't right with your order, tell us. We almost always find a fair solution.

Last updated: July 2026.